Ash Rhodes Consulting
Bridging the gap to exceptional customer experiences.
Hi! I'm Ash.
I'm the "Ash Rhodes" behind Ash Rhodes Consulting (ARC for short).Whatever your need, ARC is here to help as your Leadership, Customer, and Organizational Communication expert!
Customer Team Building
Whether your team is a Customer Service, Support, Success, Experience or all of the above... every team needs help sometimes!I'm here to do just that!
Coaching
Let me help you, one, or several of your employees in dedicated private sessions. We will work together to identify issues and work on them over the course of one-hour sessions.
One-Off Issues
If you are having specific problems within your organization, I am happy to discuss the scope and we can work out a solution.
Get in touch!
Whatever you may need, I'm happy to help. Make use of the contact form below and I'll get back to you as soon as possible!
About Ash Rhodes and ARC
A historian by passion and education, I fell into technology by accident. Upon graduating from the University of Glasgow with a Master's of Philosophy, I needed a job and GoDaddy had that certain je ne sais quoi: They were hiring. The rest, as they say, is history.Nearly two decades later and now a seasoned technologist and recognized thought leader in the ever-growing world of customer experience and remote work, I count myself lucky to have worked with some of the most remarkable minds and innovative companies in the world.I approach each new opportunity the same: By asking questions. ALL of the questions! By speaking with anyone who will meet with me, I am able to find answers, build bridges, and fix issues that had been seen as lost.I look forward to helping!
Team Building
I am of the camp that everyone in a company is part of the Customer team. From the CEO to the janitor and everyone in between. Why? Because everyone should be focused to some level on the customer.An actual customer-facing team is even more, however. It requires a special blend of resilience and empathy. Technical know-how with the ability to explain in a host of ways.Excellent Customer teams don't just happen! They are built and nurtured.I love building and / or growing these teams, and I would be thrilled to do so with you!
Coaching
Just like excellent teams don't just happen, excellent leaders or even excellent employees don't either! There is no such thing as a natural leader. Everyone has to learn, and if it's done alone the learning process can be painful and filled with false starts.But there are, of course, solutions! With the help of coaches, there are no end of pitfalls that can be avoided in your or your employees' journey.I am available to mentor new leaders or folks who might feel that they need a fresh perspective for one-hour sessions. Additionally, if we do not "click", I have a variety of other mentors that I would be thrilled to recommend.No matter what, it's dangerous to go alone! Take this: ⚔
One-Off Issues
Not every problem can be hired in advance for, drilled for, or had redundant systems put in place for.When you run into problems -- big and little -- that you simply cannot handle gracefully within your organization, you have someone who can help.I am usually available for very short term contracts, and may be available for longer contracts (and if I am not, can source someone for you!).