Welcome!

Accelerate your organization with:

1on1 Coaching

Let me help you or one of your employees in dedicated 50 minute private sessions. We will identify issues and work on them over the course of 5 or more weeks.

Group Seminars

If you think a larger segment of your company or team might need some help, whether with Remote Work, Team Building, or some aspect of Customer-Facing issues, we can design a curriculum which I can deliver over a day or in shorter sessions.

One-Off Issues

If you are having specific problems within your organization, I am happy to discuss the scope and we can work out a solution.

Webinars

Whether as a single guest or as part of a panel, I am available to speak intelligently on a wide variety of topics related to all aspects of Customer Experience, Leadership, Startups, SaaS, Technology, and more!

My name is Ash. and I’m here to help.

Remote work is HARD.

Leadership is even HARDER.

TOGETHER, they may be the hardest thing that you’ll ever do.

I have worked as a leader both in-person and remotely and throughout, I had to figure it out as I went. There were plenty of remote companies, but not a whole lot of remote leaders talking about how to lead, and certainly not with the empathy and care that I find so important.

So I started doing exactly that. I started helping new and experienced leaders become better.

I’m here to help you, too.

I have lead teams in busy call centers, I have transitioned departments from flat to hierarchical structures, and I have built entire departments from scratch. I’ve worked with Support, Service, and Success teams and I have worked in 3 person organizations and multi-thousand multi-national conglomerates.

I have learned all of the lessons and made all of the mistakes so that you don’t have to.

Get in touch and let’s start helping you become the leader that you want to be!

Contact Me

About Ash:

Hello again!

I am a passionate advocate for the Human Support experience through purposeful development of team cultures and support processes.

I have an extensive background in SaaS, Startup landscapes, proactive customer initiatives, operational management, and building or further developing remote customer service and success teams. Throughout my over 15-year career in IT, Technical Support, and leadership I have built teams of over 140 people using all standard methods of internal and external support escalation including help tickets, email, phone, video conferencing, chat, social media, and more. I have additional experience with vendor and supplier contract relations, inter-company communication at all levels, customer satisfaction and retention projects, and have lead initiatives for hiring in rapidly expanding global talent bases including Eastern and Western Europe, Central, and South America.

I co-host a vidcast series called “Remote That Works 2.0” on Remote Work and am a frequent guest on webinars and podcasts on the topics of remote work, customer support, and leadership. Additionally, I provide coaching to individuals, groups, teams, and companies on the same topics.

I am a recognized leader in the scalable growth of fully and partially distributed teams and believe passionately in setting the standard for world class customer care by ensuring that each of my team members feel supported and valued as humans first.

I look forward to helping you with whatever issues you’re facing. Get in touch!

Join dozens of other happy clients:

Happy Clients

Projects Done

Years in CX

Years Remote Experience

*Please note that clients and project figures are inclusive of time spent within Ash Rhodes Consulting, LLC, RemoteCX, LLC, and full time employment. NDAs are provided by default for all consulting engagements. Details are available upon request.

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Ash Rhodes Consulting