Support Driven Expo Folks!
Welcome to the SD Expo “How to Manage without the Micro” supplemental page!
As a reminder, this page is all about how to build or rebuild trust (in BOTH directions) within your team.
Below, you’re going to find a few main topics. It’s going to still be fairly broad, due in part to time constraints and in part to how many different ways there are to fix these issues . . . I don’t want anyone to think that what is laid out here are the only ways!
There are a wild number of folks out there who are going to be able to give you advice on this subject. Some of it is great and some . . . not so much. I’ve included a resources section which is an echo of what I spoke about in my talk.
I hope some of this helps!
Cheers and best of luck,
I have to remind you that each of the below could definitely be at least a chapter in a book, and potentially even a book in and of itself.
I know because I keep saying “I should write a book on this” and then getting overwhelmed by just how much content there would be to put in it.
The sections that I’ve included here are NOT exhaustive and shouldn’t be considered as such. If you have questions, hit me up in the Support Driven slack (@ash), somewhere in the conference, or via the form at the bottom (I am not including my email address because: bots).
“But”, I hear you say, “I missed the talk. Do you have some materials for me?”
Excellent question. Here is the entire transcript that I didn’t follow in the slightest. In any way. At all. No, really. Along with it, you can find my delightfully awful slide deck in PPTX and in zipped JPEG formats. You can try and figure out WTF I was talking about from them.
Good luck, and may the odds be ever in your favour.